Godex EZ2350i User Manual download pdf (Page 63)

Appendix

6 Maintenance and Adjustment

6.8 Troubleshooting

**** If any problems occur that are not described here, please contact your dealer.

Problem Solution

The printer is switched on but the LED

does not light up.

♦ Check the power supply.

Please see the Section 2.4

The LED lights up red and printing is

interrupted.

♦ Check the software settings (driver settings) or command codes.

♦ Look for the error alert in the table in Section 3.3. Error Alerts.

♦ Check whether the print mechanism is closed correctly.

Please see the Section 3.3

The label stock passes through the printer

but no image is printed.

♦ Please make sure that the label stock is loaded the right way up

and that it is suitable material.

♦ Choose the correct printer driver.

♦ Choose the correct label stock and a suitable printing mode.

The label stock jams during printing.

♦ Clear the paper jam. Remove any label material left on the

thermal print head and clean the print head using a soft lint-free

cloth dipped in alcohol.

Please see the Section 6.1

There is no printed image on some parts

of the label.

♦ Check whether any label material or ribbon is stuck to the thermal

print head.

♦ Check for errors in the application software.

♦ Check whether the starting position has been set incorrectly.

♦ Check the ribbon for wrinkles.

There is no printed image on part of the

label or the image is blurred.

♦ Check the thermal print head for dust or other dirt.

♦ Use the internal “~T” command to check whether the thermal print

head will carry out a complete print job.

♦ Check the quality of the print medium.

The printed image is positioned

incorrectly.

♦ Check whether there is paper or dust covering the sensor.

♦ Check whether the label stock is suitable. Contact your supplier.

♦ Check the paper guide settings.

A label is missed out during printing.

♦ Check the label height setting.

♦ Check whether there is dust covering the sensor.

♦ Run the auto-detection function.

Please see the Section 3.2

The printed image is blurred.

♦ Check the darkness setting.

♦ Check the thermal print head for dust or dirt.

Please see the Section 6.1

The cutter does not cut off the labels in a

straight line.

♦ Check whether the label stock is positioned straight.

The cutter does not cut off the labels

completely.

♦ Check whether the label is more than 0.2 mm thick.

When using the cutter, the labels are not

fed through or cut off incorrectly.

♦ Check whether the cutter has been correctly installed.

♦ Check whether the paper guides are functioning correctly.

The label dispenser is not functioning

normally.

♦ Check whether there is dust on the label dispenser.

♦ Check whether the label stock is positioned correctly.

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Godex EZ2350i User Manual Page 63

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