Godex EZPi-1300 User Manual download pdf (Page 45)

5-5. Troubleshooting

Problem Recommended Solution

Power on the printer, but the

LED does not light up

♦ Check the power connector is plugged correctly

LED light turns red

(power/status) after printing

stops

♦ Check for software setting or program command errors

♦ Replace with suitable label or ribbon

♦ Check if label or ribbon is all out

♦ Check if label is jammed/tangled up

♦ Check if mechanism is not closed(Thermal Print Head not

positioned correctly)

♦ Check if sensor is blocked by paper/label

♦ Check for abnormal cutter function or of no actions (if cutter

is installed)

Printing started, but nothing

was printed on the label

♦ Check if label is placed upside down or if label is not

suitable for the application

♦ Select the correct printer driver

♦ Select the correct label and print type

When printing, label is

jammed/tangled up

♦ Clean the label jam, and if label is stuck on Thermal Print

Head, please remove it by using soft cloth with alcohol

When printing, only part of the

contents were printed

♦ Check if label or ribbon is stuck on the Thermal Print Head

♦ Check if application software has errors

♦ Check if start position setting has errors

♦ Check if ribbon has wrinkles

♦ Check if ribbon supply shaft is creating friction with the

platen roller. If the platen roller needs to be replaced,

please contact your reseller for more information

♦ Check if power supply is correct

When printing, part of the label

wasn’t printed completely

♦ Check if Thermal Print Head is stained or dusted

♦ Use internal command “~T” to check Thermal Print Head

can print completely

♦ Check the media quality

Printout not in desired position

♦ Check if sensor is covered by paper or dust

♦ Check if liner is suitable for use, please contact reseller for

more information

♦ Check if label roll edge is aligned with Label Width Guide

When printing, page skipping

occurs

♦ Check if error occurs on label height setting

♦ Check if the sensor is covered by dust

Unclear printout

♦ Check print darkness setting

♦ Check if Thermal Print Head is covered with glue or stain

When using cutter, label

wasn’t cut straight

♦ Check if label is set up straight

When using cutter, label

wasn’t cut successfully

♦ Check whether label thickness exceeds 0.2mm

When using cutter, label

couldn’t feed or abnormal

cutting occurs

♦ Check if the cutter is installed properly

♦ Check if the label is installed prpperly

When using stripper,

abnormal function occurs

♦ Check if stripper sensor is covered with dust

♦ Check if label is installed properly

【

Note

】

Your dealer is knowledgeable about printers, printing software, and your unique system.

Please contact your local dealer for further technical support.

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Godex EZPi-1300 User Manual Page 45

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